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We’ve all come to depend on having information instantly and easily at our fingertips.
Now, digital technology has entered the world of electricity. Advanced digital meters, also called smart meters, are key components of a modern energy system.

Duke Energy is investing in smart meters to meet the ever-changing needs and expectations of our customers. Benefits of the new meters include greater control of how you use energy, quicker response to power outages and quicker service because some customer requests can be performed remotely.

You’ll be notified by mail a few weeks prior to the installation of your smart meter. It will take approximately 12-15 months to install all new meters in Kentucky.

While smart meters offer numerous benefits, some customers may prefer not to have a smart meter installed at their residence.

If you choose to opt out of having a smart meter installed at your residence please contact Duke Energy at 513-419-1777. Please note that a $25 monthly fee will be charged to your energy bill to cover the cost of manually reading your meter each month.

If you opt out after the smart meter is installed, a one time fee of $100 will be charged to your energy bill for removal of the meter, in addition to the $25 monthly fee.